Algar Telecom is committed to offering its customers the best experience of using our services. To ensure quality, we are continually investing to grow and improve our network infrastructure.
Telecom infrastructure has never been so important for the development of economies and societies as it is today. Internet connectivity and access to telephony have become essential not only for professional and teaching activities, but also for leisure and other everyday needs. Therefore, a user’s perception of telecoms as essential services has driven demand for network reliability.
In this respect, investments in infrastructure to enable quality connectivity is a key point in our business plan. Likewise, the focus on constantly monitoring network performance enable us to predict problems and take the necessary measures to mitigate potential impacts on quality of services.
In our process of geographic expansion, we excel not only in coverage but also in expanding our networks’ capacity, resilience and robustness. In metropolitan networks, we focus on ensuring operational continuity if there are primary or secondary network faults. We made progress and replaced our radio backbone by optical fiber. In addition, in partnership with other players in the sector, we are expanding our intercity networks in terms of line numbers and capacity, thus ensuring greater network resilience.
Another important point to mention is that we have prioritized optical fiber connecting directly to customers during the last few years. By the end of 2021, 94.2% of all our connections were using this technology, which enables substantially superior customer experiences.
With this objective in mind, we are developing projects to improve metropolitan networks in order to ensure operational continuity if there are primary or secondary network faults. In addition, we invested to expand network capacity and robustness and partner other players in our sector, in order to expand and strengthen intercity services. We have also replaced our radio backbone by optical fiber. In 2021, fiber accounted for 94.2% of broad band accesses.
Our Network Operations Center (local acronym COR) operates incessantly to ensure greater network stability. We run projects such as COR Digital, which consists of massive digitization of our center, providing more assertive and efficient monitoring to detect and treat any faults using automation and data analysis to enhance network quality. Additionally, we have specialized trouble-shooting teams to detect and mitigate potential risks.
Our Quality Governance Committee is continuously monitoring the network by managing performance and availability indicators. This favors speedy decision-making and determining measures needed.
Our network’s reliability may be monitored through its availability indicator, which measures service continuity, meaning uptime in which services were disruption free, which directly affects their performance and quality.
| Network Availability Level - 2021 | |
|---|---|
| Data and Broadband | 99.9195% |
| Mobile telephony | 99.9837% |
| Landline telephony | 99.9199% |
*Not including M2M chips
Combining technical operations centers, our own offices and coworking centers, we have 42 units spread across the different regions in which we operate, in addition to three own data centers and 26 third-party data centers used through co-location contracts.
In the course of 2021, our optical fiber network grew from just over 82,000 km to a total of over 115,000 km, passing through 16 states in Brazil in addition to the Federal District. This enables us to access greater numbers of users with a resilient high-quality network.
