|
Consolidated
Operational Indicators (1,000) |
2019 |
2020 |
2021 |
∆
2020/2021 |
|
Number
of Customers |
1,313 |
1,317 |
1,256 |
-4.6% |
|
B2B |
128 |
160 |
184 |
14.8% |
|
B2C |
1,185 |
1,157 |
1,072 |
-7.3% |
|
|
TOTAL ACCESSES |
3,090 |
3,996 |
4,987 |
24.8% |
|
Connectivity |
650 |
698 |
748 |
7.1% |
|
Optical Fiber |
381 |
517 |
704 |
36.3% |
|
Other Technologies |
269 |
181 |
43 |
-76.1% |
|
% optical
fiber connectivity relative to total |
58.6% |
74.0% |
94.2% |
- |
|
Mobile Service |
1,760 |
2,616 |
3,543 |
35.4% |
|
Human |
1,278 |
1,237 |
1,212 |
-2.0% |
|
M2M (Machine to Machine) |
481 |
1,379 |
2,331 |
69.0% |
|
Landline Service |
680 |
682 |
698 |
2.3% |
|
B2B
Operational Indicators (1,000) |
2019 |
2020 |
2021 |
∆
2020/2021 |
|
Number
of Customers |
128 |
160 |
184 |
14.8% |
|
Corporate |
16 |
17 |
20 |
24.2% |
|
MSEs |
113 |
144 |
163 |
13.8% |
|
|
Number
of Accesses |
934 |
1,892 |
2,973 |
57.1% |
|
Connectivity |
158 |
194 |
242 |
24.6% |
|
Optical Fiber |
97 |
140 |
231 |
65.5% |
|
Other Technologies |
61 |
54 |
10 |
-80.8% |
|
Mobile Service |
579 |
1,476 |
2,452 |
66.1% |
|
M2M (Machine to Machine) |
481 |
1,379 |
2,331 |
69.0% |
|
Human |
97 |
97 |
122 |
25.6% |
|
Landline Service |
197 |
222 |
279 |
25.9% |
|
B2C Operational Indicators (1,000) |
2019 |
2020 |
2021 |
∆
2020/2021 |
|
Number of Customers |
1,185 |
1,157 |
1,072 |
-7.3% |
|
|
Number of Accesses |
2,156 |
2,104 |
2,014 |
-4.3% |
|
Connectivity
(Broadband) |
492 |
504 |
506 |
0.4% |
|
Optical Fiber |
284 |
377 |
473 |
25.5% |
|
Other
Technologies |
208 |
127 |
33 |
-74.0% |
|
% optical fiber connectivity relative to total |
57.7% |
74.8% |
93.5% |
- |
|
Mobile Service |
1,181 |
1,140 |
1,090 |
-4.4% |
|
Human Postpaid |
435 |
461 |
488 |
5.8% |
|
Human Prepaid |
746 |
679 |
603 |
-11.3% |
|
Landline Service |
483 |
460 |
418 |
-9.1% |
|
Economic and Financial Indicators (R$ million) |
2019 |
2020 |
2021 |
∆
2020/2021 |
|
Net revenues |
2,127 |
2,351 |
2,588 |
10.1% |
|
B2B |
1,260 |
1,422 |
1,660 |
16.7% |
|
B2C |
867 |
928 |
928 |
0.0% |
|
EBITDA |
970 |
1,030 |
1,115 |
8.3% |
|
EBITDA margin |
46% |
44% |
43% |
- |
|
Net income |
292 |
202 |
230 |
13.4% |
|
Net margin |
14% |
9% |
9% |
- |
|
|
Investments |
712 |
462 |
691 |
49.6% |
|
EBITDA – CAPEX |
259 |
568 |
424 |
-25.3% |
|
Net debt |
1,851 |
1,843 |
2,457 |
33.3% |
|
Net
debt-to-EBITDA ratio (times)1 |
2.08 |
1.79 |
2.15 |
- |
(1): A 2019 indicator encompassing the earnings of Algar Tech, which spun off in December 2019.
|
Social
and Environmental Indicators |
2019 |
2020 |
2021 |
∆
2020/2021 |
|
Environmental - Ton CO2 |
|
GHG Emissions - Direct - Scope 1 |
1,042 |
1,145 |
1,090 |
-5.0% |
|
GHG Emissions - Indirect - Scope 2 |
4,302 |
1,546 |
0 |
-100.0% |
|
GHG Emissions - Indirect - Scope 3 |
1,298 |
465 |
382 |
-17.8% |
|
Total Emissions |
6,642 |
3,156 |
1,472 |
-53.4% |
|
|
Human Talents |
|
Associates (Personnel) |
4,490 |
4,243 |
4,562 |
7.5% |
|
Men |
3,210 |
2,955 |
3,350 |
13.4% |
|
Women |
1,280 |
1,288 |
1,212 |
-5.9% |
|
Hours of Training (thousands) |
168 |
230 |
203 |
-11.9% |
|
Average
hours of training per associate |
38 |
25 |
44 |
77.9% |
